Welcome to Designkollektivet. The following Terms and Conditions of sale concern the offer and sale of products on the website www.designkollektivet.dk, owned and maintained by:
Jægersborggade 5 kld, tv
2200 København N
You can request a return of your purchase within 14 days after delivery. You as the customer have additional 14 days to return the product for your own expense. You cannot undo your purchase by only refusing to receive it but must inform us clearly first. Only unused items can be returned – Include a copy of the original invoice. Please wrap and pack very carefully to ensure your returned product will not be damaged during shipping. Plant Planets is not included in the return policy and cannot be send back.
Please contact us before returning a product: firstname.lastname@example.org
You have a 24-month warranty when you shop at www.designkollektivet.dk, which means that you can get replaced, refunded or a reduction in price, depending on the specific situation around the individual product. It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behaviour. Complaints about defects of the product must take place within two months after the defect is discovered, we will refund reasonable freight costs if the complaint is justified. The product must be sent to:
Jægersborggade 5, kld. tv
2200 København N
Plant Planets is not included in this warranty.
When returning a product please state what the problem is as detailed as possible.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.
Return of gifts
If you have received a gift, which has been bought from www.designkollektivet.dk and you wish to return the product we can exchange it to another product of the equivalent value. If you find a product, which is more expensive, you can pay the difference and we will send it to you instead. Expenses in connection with the returning and the delivery of a new product are to be paid by you. In both cases you must contact us by email.
Delivery & Prices
All orders are shipped within 1-7 business days from Denmark if the item is in stock.
Denmark: DKK 50,00 (free shipping over DKK 500,- )
Europe: € 20,00
Please note we cannot take responsibility for any import taxes and duties related to your country.
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation. Because of the Danish Accountancy Law we have to keep a record of this information for 5 years and according to the Danish Data Protection Act you have the right to know which information is kept. All information payment is entered through an encrypted and secure SSL line.
Colours & Variations
It’s hard to reproduce exact shades and hues of a product under electric light. Every care has been made to ensure that the description and specifications of our products are correct and that the representation of colour is as accurate as the production and photographic process allow. However, we are not to be held responsible for any variation in colour caused by the browser software, mobile phone or computer system used by the customer.